One of Britain’s leading independent energy suppliers is under investigation by the industry regulator amid complaints that it has billed its customers using incorrect usage data. Ofgem said it was too soon to say how many of Ovo Energy’s 800,000 customers may have been hit by the data glitches, which date back to last winter. But the regulator warned that the incorrect consumption figures may have led to customers receiving inaccurate bills, annual statements and other important information.
Telegraph 2nd Feb 2018 read more »
Independent 2nd Feb 2018 read more »
The energy regulator came under fire last night after admitting that it had shelved plans for tougher checks on new suppliers, despite mounting concerns over their financial health. Ofgem pledged a year ago to review how it licensed new suppliers and to consider stress tests on existing ones, after the demise of GB Energy Supply in November 2016. Now, weeks after the collapse of Future Energy, another small supplier, Ofgem admitted yesterday that it had not conducted the review as promised. The Times also can disclose that the regulator has quietly approved plans for households to pay £14 million to help to cover the costs of GB Energy’s collapse — and that the former chief executive and other senior staff of the defunct company are launching another supplier.
Times 3rd Feb 2018 read more »