The energy regulator has unveiled proposals to make suppliers offer more help to hundreds of thousands of households that go without gas and electricity because they cannot top up their prepayment meters. All suppliers will have to offer customers temporary credit if they are at risk of running out because they cannot afford to top up in an emergency or because they cannot physically get to a top-up point because shops are closed. Suppliers will also have to offer additional credit to vulnerable customers, such as those who are self-isolating. Ofgem’s survey last year found that of four million households with pre-payment meters, one in seven had “self-disconnected” within the previous year because they had run out of credit.
Times 29th June 2020 read more »