The energy regulator’s latest market tinkering may have unwittingly handed thousands of customers to an energy company on the brink of going bust. Ofgem’s trial of a new scheme to encourage customer switching is expected to end in calamity after almost 13,000 customers on the worst value energy tariffs were urged to leave their supplier for a start-up firm which is unable to pay its bills. Under the new scheme, Big Six suppliers were forced to contact hundreds of thousands of customers to offer three alternatives tailored to their energy use, of which two were with new suppliers. A letter from SSE to a 97-year-old man living near Southhampton, seen by The Telegraph, urged him to switch to Electraphase last month. Just weeks later, the company is on the brink of collapse.
Telegraph 12th Aug 2018 read more »