I wrote two blogs at the beginning of 2014 about my experience in switching my gas account from British Gas to Good Energy. The first blog on 8th January 2014 described the switch to Good Energy. I began the process on 12 November 2013 and by early January 2014 I was a Good Energy customer – the process was very straight forward. The second blog was written on 20th February 2014 and described my efforts to get back the credit of £35 or so pounds I had with British Gas. At the time of writing that blog I still had not received the credit. Someone from British Gas rang me at work shortly after the second blog to say if I gave him my customer number he would make sure I received the credit. I could therefore have received my credit in reasonably good time. However, not having my bill at work and therefore not having my customer number to hand, I said that I preferred to see how long the ‘normal’ process would take for a customer not in my happy position of being able to write a blog that someone in British Gas would read. Well, about 4 years after I initiated the switch I have received my credit.
IGov 8th Jan 2018 read more »
The energy industry’s largest suppliers should be forced to sell off a slice of their customer base to new entrants in order to reset competition in the market, according to a veteran industry regulator. Stephen Littlechild, the former boss of regulator Offer which later merged with Ofgem, has called for Government to abandon its controversial plan to cap energy tariffs in favour of similar regulation used to transform the energy generation market in the early Nineties. Mr Littlechild wrote in The Daily Telegraph that major energy suppliers should be asked to shave off 10pc of their customer base into a subsidiary that would be sold at market rates to new energy players. A similar process was used to break up the power plant duopoly held by National Power and Powergen almost thirty years ago, leading to a wide market of competing power generators.
Telegraph 9th Jan 2018 read more »