Britain’s leading energy providers are under fire again after missing a deadline to help households with smart meters avoid being hit with unexpected bills. Electricity and gas suppliers, including the big six and smaller providers, had pledged that by the end of 2016 they would cut back on sending backdated or catchup bills to customers whose smart meters inaccurately measured their energy usage. However, not one of the big six or dozens of smaller suppliers have met the self-imposed target of cutting the limit for back-bills from 12 months to six months. Every UK home is due to be fitted with a smart meter within four years. These meters provide accurate, real-time billing information to households about their fuel usage, doing away with the need for estimated readings. However, some of the 2 million households already fitted with them experience problems with their accuracy, meaning they can receive demands from their energy provider to make extra payments to cover their actual usage.
Guardian 26th March 2017 read more »