Households whose smart meters went “dumb” after a switch of supplier can request it to be fixed – but customers of npower and British Gas will have to wait until December at the earliest. Millions of energy meters are operating in so-called “dumb” mode, which means they have lost the ability to transmit readings to a supplier automatically and, in some cases, to display usage in real time. This was a common issue with the first iteration of smart meters. The Government played down the problem, which it said would be solved when meters were connected to a national network operated by the Data Communications Company (DCC), a part of Capita. The first meters became eligible for upgrade in May, meaning households with dumb meters installed by EDF, SSE and some by E.on should be able to request an immediate upgrade.
Telegraph 21st Oct 2019 read more »