UK consumers connected to heat networks are likely to pay less on average for their energy while feeling just as satisfied with their heating service, according to government research published yesterday. A survey carried out by independent researchers on behalf of the government between April and July this year garnered more than 5,000 responses from heat network users, after asking them about their satisfaction with their heating system, price and transparency of billing, and customer service. The results suggested that while there was “significant variation” in the prices paid by heat network consumers, on average they were likely to pay less than non-heat network consumers. It also found that while there are “issues affecting the sector that need addressing”, heat network consumers were just as satisfied overall with their heating systems as non-heat network consumers.
Business Green 8th Dec 2017 read more »