Energy firms will be banned from charging catch-up bills for gas and electricity used more than 12 months earlier. Regulator Ofgem’s new rule, to start in May for domestic customers, should stop shock bills of thousands of pounds. Customers who pay via direct debit often receive bills based on estimated meter readings. When an actual reading is taken, the supplier “back-bills” the customer for any shortfall. Other supposed arrears have occurred as a result of errors in suppliers’ billing systems.
BBC 5th March 2018 read more »
Times 5th March 2018 read more »