Energy customers will be automatically switched to a cheaper tariff at the end of their contract under Government plans to end so-called “loyalty penalties”. The crackdown on “rip-off tariffs” will see a new “opt-out switching” system introduced, in which consumers are automatically signed up to a competitive new deal when their initial contract ends. The historic move, set to be announced in a white paper next week, is to stop energy companies imposing so-called “loyalty penalties” – when long-standing customers are lumbered with worse tariffs than new customers or those who try to renegotiate how much they are paying. It is part of a package of measures aimed at cleaning up Britain’s energy system, boosting green jobs and keeping bills affordable as the country moves towards Net Zero emissions by 2050.
Telegraph 12th Dec 2020 read more »
Energy firms will be told they can never again take loyal customers for granted, as ministers unveil plans that would automatically switch users to the cheapest tariffs.
Times 13th Dec 2020 read more »