Thousands of homes and hundreds of companies have been left without an energy provider after Solarplicity became the 13th firm to collapse out of the energy market since the start of last year. It ceased trading two weeks after selling most of its customers to a rival amid a rising number of complaints and a deepening row with the energy regulator. Solarplicity, which also installs home solar panels, was left with 7,500 home energy customers and 500 business customers after agreeing to hand over 43,000 of them to Toto Energy in July. The company’s remaining customers will be moved to a new supplier through the regulator’s “safety net” process, which has been used seven times this year because of energy supplier collapses. David Elbourne, the chief executive of Solarplicity, blamed its demise on the “overcrowded, highly regulated market” and the regulator’s “overly onerous interventions”. Ofgem cracked down on the supplier this year because of customer complaints and unpaid bills for renewable energy subsidies, which Solarplicity collected from customers but failed to pass on to the regulator’s coffers. The regulator also banned Solarplicity from taking on new customers because of poor customer service and problems with customer switching.
Guardian 13th Aug 2019 read more »